Our Devotion to Customers

To ensure Hi-Tech continues to maintain its success in the rubber manufacturing industry and to achieve a win-win situation in business for both Hi-Tech and its customers, the company adheres to its commitments.

High quality products and services

• Maintain quality production through continuous improvement
• Provide comprehensive pre- and post-sales services as well as after-sales support to ensure fast and effective actualization

Innovative application in all facets of manufacturing process

• Provide creative solution to cater customers’ needs
• Retain our reputation as the forefront of the rubber manufacturing industry

Total customer satisfaction

• Commit our every effort toward customer satisfaction
• Establish and maintain good relationships with customers relying on value concepts of trust and commitment

Environmental Responsibility

• Implement responsible environmental management plans to meet relevant statutory obligations, clients’ expectations and specific project requirements

Commitment to cost-efficient, high quality & on-time delivery

• Closely monitor and control every detail in the production and delivery of the products.

Hi-Technology

• Utilize state-of-the-art technology to guarantee our customers with leading workmanship and services
  

 

Customer Service

Hi-Tech believes that good customer service is the key to success as it stages at the frontline in bridging the company with all customers. Through the seamless management system, the frontline and supporting departments work hand in hand together to provide a total satisfaction to the customers.

The marketing department is responsible for all enquiries & complaints handling, quotation offers and sample submission. It leads the Sales and Shipping Department in taking proactive approach in servicing the customers and follow through all the logistics in meeting customer’s business objectives. It also coordinates with the Manufacturing Department in high-quality product development and production. The Finance and Administration Departments act as the strong backbone of the total customer care.